Terms of Service

YallaSalon is a project/product of MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES LLC, a UAE limited liability company.

These terms should be reviewed by UAE counsel before relying on them for a signed enterprise contract, consumer-facing refund policy, or a regulated payment, tax, employment, or marketing workflow.

These Terms of Service govern access to and use of YallaSalon. By creating an account, using the dashboard, publishing a booking page, booking through a YallaSalon page, paying an invoice, or using any YallaSalon communication link, you agree to these terms.

If you use YallaSalon for a salon, spa, nail studio, barbershop, or other business, you confirm that you are authorized to accept these terms for that business.

YallaSalon provides business software for salons and similar service providers. The product may include online booking pages, appointment management, staff and client records, service menus, packages and memberships, queues, invoices, checkout, deposits, payment links, WhatsApp and email messaging, reminders, reviews, reporting, imports, exports, customer account links, and support tools.

YallaSalon is not the salon providing the appointment. The salon is responsible for delivering services to its clients and for managing its own policies, staff, pricing, refunds, cancellation rules, and client relationships.

• You must provide accurate account, venue, billing, and contact information.
• You are responsible for all activity under your salon account and staff logins.
• You must keep passwords, magic links, devices, and staff access secure.
• You must give staff only the permissions they need and remove access when a staff member leaves or should no longer use the app.
• You must notify us promptly if you suspect unauthorized access, misuse, or a security issue.

Salons are responsible for the business information they publish and the client data they add to YallaSalon. This includes services, pricing, durations, staff availability, cancellation policies, no-show rules, deposits, taxes, invoices, location details, business hours, images, descriptions, and messages sent to clients.

• You must have the right to use and upload any client, staff, image, logo, service, package, invoice, and business information you add to YallaSalon.
• You must use YallaSalon in compliance with applicable licensing, consumer, tax, employment, data protection, marketing, telecom, messaging, and payment rules.
• You must not use YallaSalon to send spam, misleading messages, illegal content, abusive content, or messages to people who should not receive them.
• Promotional campaigns must be sent only to clients with marketing opt-in or to imported legacy contacts where the salon has confirmed a lawful marketing basis and honors unsubscribe requests.
• You are responsible for honoring bookings, refunds, deposits, prepaid credits, memberships, and policies you offer to clients.

When a client books through a YallaSalon page, the appointment is with the salon, not with YallaSalon. The salon decides which services are available, who can perform them, whether deposits or card setup are required, and what cancellation, late-cancellation, no-show, refund, package, and membership policies apply.

YallaSalon may show salon policies and collect client consent or acknowledgements, but the salon remains responsible for making sure its policies are clear, lawful, fair, and correctly configured.

Where a salon enables deposits, saved cards, late-cancellation fees, or no-show fees, the booking flow should show the free-cancellation window, fee percentages, deposit amount, charge timing, calculation method, and refund/dispute route before collecting client consent. YallaSalon may store a snapshot of the displayed policy with the consent record.

Paid access to YallaSalon may be billed monthly, annually, per location, or under another plan or offer shown at signup or in writing. Prices, included features, usage limits, pilots, discounts, add-ons, and taxes may vary by plan or agreement.

• You authorize YallaSalon and its payment processors to charge the selected payment method for subscription fees, add-ons, and applicable taxes.
• Unless stated otherwise, subscription fees are non-refundable once a billing period starts.
• If payment fails, we may retry the charge, request updated payment details, limit access, suspend paid features, or terminate the account after notice where practical.
• Third-party providers may charge pass-through fees for payments, WhatsApp, SMS, email, storage, or other integrations.

YallaSalon may integrate with payment processors such as Stripe to support client deposits, saved-card setup, invoice payments, refunds, salon payouts, and payment status tracking. Card processing is handled by the payment processor and is subject to the terms of that provider.

• Salons are responsible for the accuracy of invoice amounts, VAT or tax fields, refund decisions, cancellation charges, no-show charges, and deposit policies.
• YallaSalon may show that a client has already paid a deposit so the salon can deduct it from the amount due at checkout.
• Payout timing, reserves, account reviews, chargebacks, disputes, and payment availability may depend on the payment processor and connected account status.
• YallaSalon does not guarantee that a payment, deposit, saved card, refund, or payout will complete successfully.

YallaSalon may help salons send booking confirmations, reminders, deposit requests, account links, invoice links, review requests, receipts, and operational notifications through WhatsApp, email, or other supported channels.

• Salons are responsible for having permission or another lawful basis to contact clients.
• Messages must comply with applicable laws, provider policies, template rules, opt-out requirements, and acceptable-use rules.
• Delivery is not guaranteed because providers, networks, client devices, templates, phone numbers, or account status may fail or be restricted.
• YallaSalon may block, throttle, or suspend messaging that appears abusive, unlawful, risky, or non-compliant.

YallaSalon may include AI-assisted support, WhatsApp replies, drafting, summarization, or guidance features. These features are designed to help with routine questions and navigation, but they may be incorrect, incomplete, delayed, or unsuitable for a specific situation.

AI features do not replace salon judgment, legal advice, tax advice, financial advice, medical advice, or professional review. Sensitive actions such as cancellation, rescheduling, payment, refunds, queue changes, staff permission changes, and payout actions should only be completed through authorized product workflows.

YallaSalon may route WhatsApp conversations to a specific salon using a QR code, booking link, salon slug, salon name match, current conversation context, or another salon identifier. When a conversation is linked to a salon, the salon is responsible for the salon data, settings, policies, and instructions that shape the customer experience.

• The salon is responsible for the accuracy and legality of its services, prices, staff availability, business hours, location, booking policies, customer records, and instructions used by YallaSalon automation.
• The salon remains responsible for customer relationships, service delivery, disputes, refunds, cancellations, staff follow-up, and correcting any wrong, incomplete, delayed, or unsuitable automated output.
• The salon must have lawful permission or another valid basis to upload, import, or use customer phone numbers and client data, and must respect opt-outs and unsubscribe requests.
• The salon must not use YallaSalon WhatsApp or AI features for spam, unlawful marketing, misleading messages, sensitive identifiers, abusive content, or any communication that violates law, provider policy, or these terms.
• YallaSalon provides software and automation. We may monitor, sanitize, throttle, block, or hand off risky messaging, but YallaSalon does not become the salon providing the appointment or service.

Our handling of personal information is described in the Privacy Policy. Salons remain responsible for their own client notices, consents, lawful basis, records, and data protection obligations.

YallaSalon may process salon data to provide, secure, support, monitor, and improve the service; prevent abuse; comply with law; and enforce these terms. Each party must protect confidential information received from the other and use it only for appropriate business purposes.

You must not use YallaSalon to:

• Break the law, violate another person's rights, or upload unlawful, abusive, discriminatory, deceptive, explicit, or harmful content.
• Access, test, scrape, copy, export, or interfere with data, accounts, systems, or venues you are not authorized to access.
• Bypass security controls, rate limits, payment checks, booking rules, webhook protections, or staff permissions.
• Send spam, phishing, malware, fraudulent payment requests, misleading promotions, or unauthorized marketing messages.
• Reverse engineer, resell, sublicense, or commercially exploit YallaSalon except as allowed by an approved written agreement.
• Use automation, bots, or integrations in a way that harms reliability, security, deliverability, or other users.

YallaSalon depends on third-party services such as hosting, databases, payment processors, messaging providers, email providers, analytics, maps, AI providers, and security tools. Third-party services may have their own terms, privacy notices, fees, restrictions, outages, review processes, and account requirements.

We are not responsible for third-party services that we do not control, but we will work to keep YallaSalon integrated with supported providers in a commercially reasonable way.

We may add, change, limit, suspend, or remove features to improve the product, maintain security, comply with laws or provider policies, prevent abuse, or support reliability. We aim to keep YallaSalon available, but we do not guarantee uninterrupted or error-free service.

You may stop using YallaSalon or cancel your subscription according to the cancellation options available in the product or your written agreement. We may suspend or terminate access if payment fails, the account creates security or legal risk, these terms are breached, a provider requires restriction, or continued service would be harmful or impractical.

After termination, we may retain certain information as needed for legal, tax, accounting, payment, dispute, security, backup, fraud prevention, and operational purposes.

YallaSalon and its software, design, branding, workflows, code, templates, documentation, and product experience are owned by YallaSalon or its licensors. Salons keep ownership of their own salon data, trademarks, uploaded images, service descriptions, client lists, and business content, subject to the rights needed for YallaSalon to provide the service.

YallaSalon is provided as is and as available to the maximum extent permitted by law. We do not guarantee that the product will be uninterrupted, error-free, fully compatible with every provider or device, or suitable for every business requirement.

YallaSalon does not provide legal, tax, accounting, financial, employment, medical, beauty treatment, or regulatory advice. Salons should obtain their own professional advice where needed.

To the maximum extent permitted by law, YallaSalon will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, failed messages, failed payments, provider restrictions, or client disputes.

To the maximum extent permitted by law, YallaSalon total liability for claims relating to the service will be limited to the amounts paid by the salon to YallaSalon for the service during the three months before the event giving rise to the claim, or AED 1,000 if no paid subscription amount applies.

You agree to protect and hold YallaSalon harmless from claims, losses, liabilities, costs, and expenses arising from your salon operations, your content, your client communications, your use of client data, your violation of law or provider policies, your breach of these terms, or disputes between your salon and its clients, staff, contractors, or providers.

These terms are governed by the laws of the United Arab Emirates. Subject to any mandatory consumer protections, the courts of Dubai, UAE have exclusive jurisdiction. Before starting formal proceedings, the parties should try to resolve disputes in good faith through written notice and reasonable discussion.

We may update these terms as the product, providers, pricing, legal requirements, or business operations change. The update date shows when this page was last revised. Continued use of YallaSalon after changes become effective means you accept the updated terms.

For questions about these terms, contact us at support@yallasalon.me.

• General support: support@yallasalon.me
• Privacy/data requests: support@yallasalon.me
• Security reports: support@yallasalon.me
• Authorized YallaSalon support/admin personnel may access account data only when needed to provide support, investigate abuse or security issues, process billing or legal requests, or maintain the service. Access should be limited, logged where systems allow, and never used for unrelated purposes.

يلا صالون منتج تابع لشركة MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES LLC. الحجز يكون مع الصالون وليس مع يلا صالون. يجب أن تظهر سياسة الإلغاء والعربون ورسوم عدم الحضور قبل موافقة العميل. الصالون مسؤول عن الأسعار والخدمات والاسترداد والامتثال الضريبي والتواصل التسويقي. للدعم والخصوصية والأمان: support@yallasalon.me.